Privacy Policy egames99
This policy explains how egames99 collects, uses, stores and protects the personal information of every player who uses our platform. We treat the protection of your personal data as a responsibility we take seriously.
Our Commitment
Why Your Privacy Matters to Us
Personal Data Protection
Information you provide when registering and using egames99 services is stored in a secure environment. We use encryption and access controls to ensure your data cannot be easily accessed by unauthorised parties.
Account Information Confidentiality
We will not disclose, sell or share your personal information with third parties without your consent, except in situations required by law or to fulfil the platform's regulatory obligations.
Financial Transaction Encryption
Every deposit and withdrawal transaction via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies such as USDT, BTC and ETH is handled with strict security protocols.
Player Control
You have the right to access, correct or request deletion of your personal information at any time. These rights can be exercised through egames99 customer support, which operates 24/7.
Cookie Usage Transparency
The egames99 website uses cookies to improve the browsing experience and ensure the platform runs smoothly. You are fully informed about the use of these cookies through a clear policy.
Change Notification
If this Privacy Policy is updated, you will be notified via a notice published on the egames99 platform. Continued use after the effective date is considered acceptance of the latest terms.
Information We Collect
egames99 collects various types of personal information from players for identity verification, payment processing and the delivery of better services. The information collected includes:
- Personal Identification Information — full name, identification card number (MyKad), date of birth and residential address during account registration.
- Contact Information — mobile number, email address and other communication details you provide.
- Financial Information — details relating to the payment methods used, such as e-wallet account numbers, bank information via FPX or cryptocurrency wallet addresses.
- Platform Usage Information — game activity records, transaction history, login logs and any communications with our support team.
- Device and Technical Information — IP address, browser type, operating system and other technical data collected automatically when you browse the egames99 website.
How We Use Your Information
Personal information collected by egames99 is used responsibly and solely for the purposes stated below:
- Processing new account registrations and verifying player identity before an account is fully activated.
- Facilitating deposit and withdrawal transactions through supported payment methods, including DuitNow, Touch 'n Go eWallet and FPX.
- Monitoring platform activity to detect any suspicious transactions or behaviour for the safety of all users.
- Sending important account-related notifications, policy updates, information about the 120% welcome bonus of up to RM1,500 and relevant offers.
- Complying with legal obligations, anti-money laundering (AML) requirements and applicable regulatory guidelines.
- Improving platform quality, 24/7 customer support services and the overall user experience at egames99.
egames99 does not use your personal information for purposes unrelated to platform operations without your explicit consent.
Data Processing Basis
egames99 processes your personal information based on the following lawful grounds:
- Contract Performance — processing is necessary to provide the platform services you agreed to upon registration.
- Legal Obligation — egames99 is required to comply with applicable international licensing requirements and anti-fraud regulations.
- Legitimate Interests — we process data to prevent fraud, maintain platform security and continuously improve our services.
- Consent — for optional marketing activities and promotional communications, we will obtain your explicit consent in advance.
Sharing Information with Third Parties
egames99 respects your privacy and will not sell your personal information to any third party for commercial purposes. However, we may share your information in the following situations:
- Service Providers — technical partners and service providers involved in platform operations, such as payment service providers and gaming platforms. They are only permitted to use your data for purposes specified by egames99.
- Legal Requirements — when required by regulatory authorities, courts or legitimate law enforcement bodies.
- Protection of egames99 Rights — when necessary to investigate, prevent or take action against illegal activity, fraud or violations of the platform's Terms and Conditions.
- Business Transfer — in the event of a merger, acquisition or asset sale, where user data may be transferred as part of that transaction, with prior notice to you.
All third parties that receive data from egames99 are bound by strict confidentiality agreements and are not permitted to use that information beyond the agreed scope.
Data Security and Retention Period
egames99 implements appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure. These measures include:
- Data encryption during transmission using TLS/SSL protocols for all communication between your device and egames99 servers.
- Strict access controls where only authorised staff may access players' personal information.
- Continuous system monitoring to detect and respond to any security threats.
- Regular security audit procedures to ensure data protection is kept up to date with industry best practices.
Regarding retention periods, egames99 will retain your personal information for as long as your account is active, or for as long as necessary to fulfil legal and regulatory obligations. When data is no longer needed, it will be securely deleted or anonymised.
Cookies and Tracking Technologies
The egames99 website uses cookies and similar tracking technologies to improve the platform's functionality and performance. The types of cookies used include:
- Essential Cookies — required for basic platform functions such as maintaining your login session and processing security requests. These cookies cannot be disabled.
- Performance Cookies — help us understand how players use the platform, including pages frequently visited and time spent, for the purpose of ongoing improvement.
- Functional Cookies — store your preferences such as language settings and display options to provide a more consistent experience each time you return to the egames99 platform.
You can manage cookie settings through the browser you use. However, disabling certain cookies may affect the functionality of some parts of the egames99 platform.
International Data Transfers
As an online gambling platform operating under international licensing, egames99 may store and process your personal data on servers located outside Malaysia. In such situations, we ensure that:
- Data transfers are carried out with adequate protection based on data transfer agreements that comply with international data protection standards.
- All parties receiving personal data in international transfers are subject to data protection obligations equivalent to or stricter than local requirements.
- Technical measures such as encryption are consistently applied to ensure data security during any transfer.
Children's Privacy and Age Restrictions
The egames99 platform is strictly for individuals aged 21 and above. We do not intentionally collect personal information from those below this age. If we find that personal information of a child or underage individual has been collected, immediate steps will be taken to delete that information and close the relevant account.
If you have information that someone under the age of 21 is using the egames99 platform, please contact our customer support team immediately via our live chat service or email.
Changes to This Privacy Policy
egames99 reserves the right to amend or update this Privacy Policy from time to time in line with changes in legal requirements, regulatory rules, or platform business practices. Any significant changes will be communicated to registered players via a notice on the platform or by email.
The "effective date" at the top of this document will be updated to reflect the latest amendments. We encourage you to review this Privacy Policy periodically to ensure you are always informed about how we handle your personal data.
Continued use of the egames99 platform after the effective date of an amended policy is considered your acceptance of the changes made. If you do not agree with the updated terms, you must stop using the platform and contact us to close your account.
Contact Us About Privacy
For any enquiries, complaints, or requests related to egames99's Privacy Policy and the handling of your personal data, please contact our customer service team, available 24/7 in Malay and English:
- Support Email: [email protected]
- Live Chat: available directly through the egames99 platform
We are committed to responding to every privacy-related request promptly and thoroughly. Our team will work to resolve any concerns you have in a manner that meets your needs and complies with applicable laws.
Your Rights as a Player
Your Personal Data Protection Rights
As an egames99 player, you have the following rights regarding your personal information. Contact our customer support to exercise any of these rights.
Right of Access
You have the right to obtain a copy of the personal information we hold about you, as well as information on how and why that data is processed.
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request that we correct or complete that record without undue delay.
Right to Erasure
Under certain circumstances, you have the right to request the deletion of your personal information from egames99's systems, subject to legal obligations we are required to comply with.
Right to Restrict Processing
You may request to limit how egames99 uses your data in certain situations, such as during a dispute about the accuracy of the data or the lawfulness of processing.
Right to Data Portability
You have the right to receive the personal data you have provided to us in a machine-readable format, and to request that this data be transferred to another party of your choice.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time, or to object to processing based on our legitimate interests in certain circumstances.
Frequently Asked Questions
Questions About egames99 Privacy
Start Your Gaming Experience at egames99
You now have a better understanding of how egames99 protects your privacy. Register your account and enjoy a 120% welcome bonus of up to RM1,500 with assured personal data protection.
By registering, you confirm that you are 21 years of age or older and agree to egames99's Terms & Conditions and Privacy Policy.