Terms and Conditions egames99

Definitions and Interpretation

In these terms and conditions, the words "platform", "website" or "egames99" refer to the egames99 website accessible at https://egames99.one together with all services offered on it.

"Player", "member" or "user" refers to any individual who registers or uses the egames99 platform. "Account" refers to the personal account registered by a player for the purpose of using egames99 services.

"Real money" means cash deposited by a player into their account. "Bonus money" refers to credits granted through egames99 promotions or rewards programmes, which are subject to wagering requirements before they can be withdrawn.

Eligibility and Account Registration

egames99 account registration is open to individuals who meet all of the following conditions:

• At least 21 years of age on the date of registration
• Located in a place that does not restrict access to licensed online gambling platforms
• Has not previously been banned or suspended from using the egames99 platform
• Registering one account only — multiple accounts for a single individual are not allowed
• Providing truthful, accurate and current information during the registration process

egames99 reserves the right to request identity verification documents at any time to ensure compliance with these conditions. Failure to submit the required documents within the specified period may result in the account being temporarily suspended.

Players are fully responsible for ensuring that their use of the egames99 platform is lawful under the laws applicable to them. egames99 operates under international licensing and does not provide legal advice regarding the status of gambling in any particular jurisdiction.

Account Management and Security

Each player is fully responsible for the security of their account. This includes:

• Keeping their username and password confidential at all times
• Not sharing login information with any other party
• Notifying egames99 immediately if they suspect unauthorised access to their account
• Using a strong password and changing it regularly

egames99 will not be responsible for any loss arising from unauthorised access caused by a player's negligence in safeguarding their account information.

Players may request account closure at any time by contacting the egames99 support team. If there is a real money balance in the account, the withdrawal process will be carried out according to standard procedures, subject to satisfactory identity verification.

Deposits, Withdrawals and Payments

egames99 offers a range of payment methods for Malaysian players, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay and cryptocurrencies (USDT, BTC, ETH).

All deposit and withdrawal transactions are subject to an identity verification process. egames99 reserves the right to request additional supporting documents before approving any withdrawal.

Withdrawals may only be made to the same payment method or one verified in the name of the registered player. Transferring funds to a third party is strictly prohibited.

If the bank account or e-wallet used for a deposit is no longer active, the player must contact egames99 support for an alternative arrangement before submitting a withdrawal request.

Bonuses, Promotions and VIP Programme

All bonuses and promotions offered by egames99 are subject to specific wagering requirements. Players must read and understand the conditions of each promotion before accepting it.

Welcome Bonus: New players are eligible for a 120% bonus on their first deposit up to a maximum of RM1,500. For example, a deposit of RM100 will yield a bonus of RM120, giving a total balance of RM220. The wagering requirement is 25 times the bonus amount — in this example, RM120 × 25 = RM3,000 must be completed before any withdrawal from bonus funds can be processed.

Bonuses cannot be withdrawn directly — they must first be completed through qualifying betting activity. Real money will be used first in each bet before bonus money is used.

VIP Programme: egames99 offers three VIP tiers — Bronze, Silver and Gold. Each tier provides a different weekly cashback rate: Bronze up to 0.4%, Silver up to 0.8% and Gold up to 1.2%. Players can move up to a higher tier based on their ongoing betting activity.

egames99 reserves the right to modify, suspend or end any promotion at any time without prior notice. Abuse of the bonus system, including the use of multiple accounts or low-risk betting strategies specifically designed to meet wagering requirements, will result in account suspension and cancellation of bonuses.

Game Rules

egames99 provides a range of game categories including online slots, live casino, sports betting, crash games and others. Each category and individual game may have specific rules that players are required to follow.

In certain situations where a technical disruption, connection failure or issue beyond egames99's control occurs during an active game session, egames99 reserves the right to void the affected round and return the original bet to the player.

Results from a certified random number generator (RNG) or live game provider are final. Any review request must be submitted to egames99 support with sufficient evidence.

egames99 is not responsible for game outcomes resulting from internet connection disruptions on the player's side, device failure or any technical issue not caused by the egames99 platform.

Responsible Gambling

egames99 is committed to responsible gambling practices. This platform is designed for entertainment — not as a source of income. Players are encouraged to set personal spending limits and play within their financial means.

Players who feel their gambling activity is starting to have a negative impact on their personal or financial life should contact egames99 support immediately for assistance. We offer deposit limit options, session time limits, and temporary account suspension upon player request.

Any self-exclusion request will be handled seriously. Players who choose to self-exclude will not be permitted to register a new account while the exclusion period remains active.

For more information on responsible gambling, please visit our Responsible Gambling page.

Prohibited Conduct

Players are strictly prohibited from engaging in the following activities:

• Using automated software, bots, or any technical aids to gain an unfair advantage
• Attempting to cheat, exploit bugs, or manipulate the egames99 system
• Engaging in money laundering or suspicious financial transactions
• Registering more than one account per individual
• Sharing or transferring an account to another party
• Using a credit card or payment method not registered in the player's own name
• Committing any form of fraud or providing false information to egames99

egames99 reserves the right to investigate any suspicious activity and take appropriate action, including suspending or permanently closing an account and withholding funds in the account until the investigation is concluded.

Limitation of Liability

egames99 provides its platform "as is" and makes no guarantees regarding continuous uninterrupted availability. Scheduled or unscheduled maintenance may cause service interruptions from time to time.

To the extent permitted by law, egames99 will not be liable for any indirect losses, loss of profits, or damages arising from the use of or inability to use the platform, except those caused directly by egames99's negligence.

egames99's total liability to a player under any circumstances will not exceed the amount deposited by the player in the 30 days prior to the claim being made.

Dispute Resolution and Governing Law

Any dispute arising from the use of the egames99 platform shall be resolved through the following process:

• Players must first submit a complaint to the egames99 24/7 support team via live chat or email
• The support team will work to resolve the complaint within a reasonable time
• If the complaint cannot be resolved internally, the relevant licensing authority may be contacted

These terms and conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which egames99 holds its licence. Players agree to submit to the exclusive jurisdiction of the courts in that location for any dispute that cannot be resolved through negotiation.

These terms and conditions were last updated in June 2025. egames99 reserves the right to modify these terms at any time. Players will be notified via an in-platform notice or their registered email.